FREQUENTLY ASKED QUESTIONS.
Quick guidance on retail boutique checkout, manual payments, and shipment logistics.
Q. How do I pay for my order?
We exclusively accept manual payments via Venmo and Zelle to ensure compliance and avoid card processing restrictions. After completing checkout, you will receive exact transfer coordinates and a unique order number. You can submit your transfer proof screenshot directly on the confirmation or tracking page.
Q. When will my order be confirmed?
Your order is not confirmed until our admin team manually verifies your Zelle or Venmo payment. This review typically takes 1–3 hours during business hours. Once verified, your status will update to 'Payment Confirmed' and you will receive a notification email.
Q. What is your shipping policy?
We ship nationwide from our North Carolina facility. Shipping carries a flat fee of $10.00, or is completely free on orders over $150.00. Most orders are processed in 1-2 business days and arrive in 3-5 days.
Q. Can I collect my order in person?
Yes. Select the 'Local HQ Pickup' method at checkout. Once your payment is verified, we will prepare your order and notify you when it is ready. Pickup is available at our Raleigh, NC headquarters at no extra cost.
Q. What is the age requirement?
You must be at least 21 years of age to enter our store or purchase any products. Age verification is required at checkout, and photo ID may be requested upon collection or delivery.
Q. What is your return/refund policy?
Due to the specialized nature of our botanical drops, all sales are final. If there is a damaged item, packaging error, or manufacturing defect, please contact our support team within 48 hours of delivery for a replacement or store credit.