REFUND POLICY.

01. All Sales Final

Due to the perishable, botanical, and custom-manufactured nature of our products, all storefront transactions are final. We do not accept returns or exchanges for change of mind or personal preference.

02. Defective & Damaged Items

If an item arrives damaged, defective, or if there is a packaging error on our behalf, you must contact us within 48 hours of delivery at partners@zootedlabs.com with photos of the package and item.

03. Review & Resolution

We evaluate damage claims on a case-by-case basis. Approved claims will receive a replacement shipment of the same item or equivalent store credit. No cash/credit-card refunds are processed, as payments are manual.